Shipping policy
Shipping Policy
At Pure, we strive to provide excellent service and timely delivery for all our customers. Please read our shipping policy carefully to understand our shipping practices and policies.
Handling Time
All orders are processed and dispatched within 2-3 business days from the date of purchase. Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Methods and Costs
We offer free economic shipping on all orders. The estimated delivery times are as follows:
- Within the EU: 1-2 weeks
- Outside the EU: 1-3 weeks
Please note that these are estimated delivery times and may vary depending on the destination and any potential delays in customs processing.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this information to track your order on the carrier's website.
Shipping Destinations
We ship to most countries worldwide. If we are unable to ship to your location, you will be notified during the checkout process.
Delays
While we strive to meet the estimated delivery times, there may be occasions when delivery is delayed due to unforeseen circumstances such as customs delays, extreme weather conditions, or other logistical issues. We appreciate your understanding and patience in these situations.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately, so we can assist you in resolving the issue. We will work with the shipping carrier to investigate and, if necessary, file a claim for the lost or damaged package.
Contact Information
If you have any questions or concerns regarding our shipping policy, please contact us.